SOMI Lighting – Terms and Conditions

 

Welcome to SOMI Lighting. These Terms and Conditions govern your use of our website and purchases made through our online store. By placing an order, you agree to these terms. Please read them carefully before making a purchase.

Orders

All orders placed through the SOMI Lighting website are subject to product availability and order confirmation.

Once your order has been placed, you will receive an order confirmation by email. An order confirmation does not guarantee acceptance if a product is unavailable or an error has occurred. If we cannot fulfil your order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

Orders will be processed once payment has been successfully confirmed.

Customers are responsible for providing accurate contact details and delivery information when placing an order.

Pricing and Payment

All prices are displayed in Australian Dollars (AUD), unless otherwise stated.

Payments are processed securely through Stripe, our sole payment provider. Available payment methods may include credit cards, debit cards and other payment options supported by Stripe at checkout.

The payment methods available may vary depending on your location, device and our checkout configuration.

Orders will be processed once payment has been successfully authorised or confirmed, as applicable.

SOMI Lighting reserves the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer to discuss an appropriate resolution.

Shipping and Delivery

SOMI Lighting offers delivery across Australia, subject to delivery availability and applicable shipping conditions.

• Orders are generally processed within 1–3 business days after payment confirmation.

• Delivery timeframes vary depending on the destination, courier and other circumstances.

• Tracking information will be provided where available.

• Delivery charges and any applicable free-delivery conditions will be displayed or confirmed before an order is finalized.

• Customers are responsible for ensuring their delivery address is accurate and complete.

Delivery timeframes are estimates only and are not guaranteed unless expressly stated.

Although we take reasonable care when arranging deliveries, delays may occur due to courier operations, weather, public holidays or other circumstances beyond our reasonable control.

If your order is delayed, missing or has not arrived, please contact us so we can assist with the appropriate enquiries.

Delivery Responsibility

Customers must provide a safe and accurate delivery address when placing an order.

Where possible, customers should inspect their delivery upon receipt and contact SOMI Lighting if an item appears damaged, missing or incorrect.

For high-value orders, a signature on delivery may be required.

If a parcel is marked as delivered but has not been received, please contact us promptly. We will assist in investigating the matter with the courier where appropriate.

Delivery confirmation alone does not automatically transfer all responsibility to the customer or remove any rights available under Australian Consumer Law.

Returns and Refunds

SOMI Lighting aims to ensure that customers receive products in satisfactory condition and as described.

If a product is faulty, damaged, incorrectly supplied or does not meet applicable consumer guarantees, customers may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

For change-of-mind requests, please refer to Section 7.

For eligible returns:

• Customers may be asked to provide proof of purchase.

• Returned products should include their original packaging and accessories where reasonably possible.

• Products may need to be inspected before an appropriate remedy is provided.

• Return shipping arrangements and costs will depend on the reason for the return and applicable consumer law.

Refunds will generally be processed after the returned item has been received and assessed, where a return is required and this process is consistent with applicable law.

Nothing in this policy limits or excludes any rights or remedies available under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact SOMI Lighting as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number or proof of purchase.

• A description of the problem.

• Photographs or videos of the product and packaging, where available.

We may request additional information or arrange an inspection where appropriate.

Depending on the nature of the issue and your rights under Australian Consumer Law, we will arrange an appropriate remedy, which may include a repair, replacement or refund.

We recommend reporting transit damage within 48 hours of delivery where possible, as this can help us investigate courier-related issues promptly. However, this request does not limit your statutory rights or prevent you from raising a valid claim later.

Change of Mind

SOMI Lighting does not generally accept returns or provide refunds for change-of-mind purchases, including situations where a customer changes their preferences or orders the wrong product.

Exchanges may be considered at our discretion, subject to product availability and any applicable conditions confirmed before the exchange is accepted.

This policy does not apply where a customer is entitled to a remedy under Australian Consumer Law or other applicable legislation.

We encourage customers to review product descriptions, specifications, dimensions, finishes and compatibility information carefully before placing an order.

Order Cancellation

If you wish to cancel an order, please contact SOMI Lighting as soon as possible.

Cancellation requests will be considered where the order has not yet been processed or dispatched. Once an order has been processed or shipped, cancellation may no longer be possible.

If an order cannot be cancelled, any return request will be assessed under our returns policy and applicable consumer law.

Nothing in this section excludes any cancellation or refund rights that may apply by law.

Payment Disputes

If you have a concern about a payment or order, please contact SOMI Lighting first so we can attempt to resolve the matter.

Where a payment dispute or chargeback is raised, we may provide relevant information to Stripe or the applicable financial institution, including order records, correspondence, tracking details and other supporting evidence.

Any return or refund associated with a payment dispute will be handled in accordance with applicable consumer law and the relevant payment provider's requirements.

SOMI Lighting reserves the right to respond to disputes using accurate and relevant supporting documentation.

Warranty

Products covered by our standard manufacturer's or seller's warranty are provided with a 12-month warranty from the date of purchase, unless a different warranty period is expressly stated for the product.

The warranty covers manufacturing defects arising under normal use, subject to assessment and the applicable warranty conditions.

The warranty does not cover damage caused by misuse, unauthorised modifications, improper installation, incorrect voltage, physical damage caused after delivery or exposure to water or moisture where the product is not rated for such conditions.

Where relevant, products must be installed and used in accordance with the manufacturer's instructions and applicable safety requirements.

Customers should contact SOMI Lighting with proof of purchase and details of the suspected defect to request a warranty assessment.

This warranty is provided in addition to any rights and remedies available under Australian Consumer Law. The expiry of a warranty does not automatically end a customer's statutory rights.

Electrical Installation and Product Safety

SOMI Lighting recommends that customers follow all product instructions, installation requirements and safety warnings.

Electrical products must be installed by a suitably licensed electrician where required by applicable laws and regulations.

Customers must ensure that products are suitable for their intended application and are used in accordance with the manufacturer's specifications, including voltage, load, indoor or outdoor suitability and any applicable environmental ratings.

SOMI Lighting is not responsible for damage caused by improper installation, misuse or failure to follow product instructions, to the extent permitted by law.

Nothing in this section excludes any rights or remedies that cannot lawfully be excluded.

Product Information and Availability

SOMI Lighting makes reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, finishes and prices are accurate.

Actual product colors and finishes may appear different depending on screen settings, lighting conditions and manufacturing variations.

Customers should review product specifications carefully before purchasing, particularly where dimensions, electrical compatibility or installation requirements are important.

If a product becomes unavailable after an order has been placed, we will contact the customer to discuss an appropriate resolution, including a refund where applicable.

Nothing in this section limits any rights a customer may have if a product does not match its description or otherwise fails to meet applicable consumer guarantees.

Limitation of Liability

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

To the extent permitted by law, SOMI Lighting is not responsible for losses arising from improper installation, misuse, unauthorized modification or failure to follow the manufacturer's instructions.

SOMI Lighting is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control. However, this does not exclude any obligations or remedies that apply to SOMI Lighting under applicable law.

Privacy and Personal Information

SOMI Lighting respects the privacy of its customers.

We may collect personal information, including names, email addresses, telephone numbers, delivery addresses and order details, to process orders, arrange delivery, provide customer support and meet our legal obligations.

Payments are processed through Stripe in accordance with the applicable payment arrangements and privacy practices.

Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Please refer to our separate Privacy Policy for further information about how we collect, use, store and disclose personal information.

Contact Us

If you have any questions about these Terms and Conditions, an order, delivery, returns or warranty claims, please contact us:

Business: SOMI Lighting
Email: info@somilighting.com.au

We aim to respond to customer enquiries within 24–48 hours, excluding weekends and public holidays where applicable.

Governing Law

These Terms and Conditions are governed by the laws applicable in Victoria, Australia, where applicable.

Nothing in these terms limits any mandatory rights or protections available to consumers under Australian Consumer Law or other applicable legislation.

Changes to This Policy

SOMI Lighting reserves the right to amend, update or modify these Terms and Conditions from time to time.

Any revisions will be published on our website and will become effective upon publication. Customers are encouraged to review these terms periodically to stay informed of any changes.

Changes will generally apply to future orders. Any changes affecting existing orders will be handled in accordance with applicable law and any relevant agreement with the customer.

Nothing in this section limits any rights or remedies available to consumers under Australian Consumer Law.